Customer Care Questionnaire

We would appreciate any feedback that would help highlight areas where we can improve the sometimes stressful financing process. Thank you for taking a few minutes to complete the questionnaire below.

Should you have any questions concerning the questionnaire please contact us.

  • Please rate our service
    Strongly agreeSlightly agreeSomewhat disagreeStrongly disagreeDoes not apply
    Do you feel you were given details clearly explaining Enable Independent’s services and their cost early in your discussions?
    Do you feel that your adviser obtained sufficient information regarding your personal and financial circumstances prior to making a recommendation?
    Do you feel that your adviser told you about the limitations as well as the advantages of the mortgage product recommended?
    Do you feel that the Suitability Report provided a clear explanation of why the product was chosen and accurately detailed the terms of the mortgage recommended?
  • Enable Independent work with referrals from their existing clients – how likely would you be to refer us to your friends or relatives?
  • Please give names and approved contact details, thank you. We'd prefer it if you could let anyone know to expect a call from us if possible.